IMPORTANT
- Please provide a valid credit card at the time of your first booking to secure your appointment.
- We are unable to process gratuity payments through credit cards. Please provide gratuity separately using cash, personal check, or Venmo.
15% OFF MULTI-SERVICE DISCOUNT
Schedule services in three or more distinct service areas on the same day and receive 15% off each service. We count multiple hair services, such as a haircut and color, as one hair service and multiple waxing services as one waxing service. For example, a facial, manicure, and haircut with color qualify for the discount. Not sure if your services qualify? Please ask our Guest Services Coordinator. We require a credit card when scheduling multiple services.
Schedule services in three or more distinct service areas on the same day and receive 15% off each service. We count multiple hair services, such as a haircut and color, as one hair service and multiple waxing services as one waxing service. For example, a facial, manicure, and haircut with color qualify for the discount. Not sure if your services qualify? Please ask our Guest Services Coordinator. We require a credit card when scheduling multiple services.
CHECK-IN
For spa appointments, please arrive 15 minutes early to check in, change into a robe, and complete any necessary paperwork. If you arrive more than 15 minutes late, we may need to reschedule your appointment.
For spa appointments, please arrive 15 minutes early to check in, change into a robe, and complete any necessary paperwork. If you arrive more than 15 minutes late, we may need to reschedule your appointment.
CANCELLATIONS AND NO-SHOWS
Please provide at least 24 hours’ notice when canceling or rescheduling a single treatment to avoid a cancellation fee. We charge 50% of the service or package price for late cancellations and the full amount for no-shows. We require a credit card at the time of booking to secure your appointment.
Please provide at least 24 hours’ notice when canceling or rescheduling a single treatment to avoid a cancellation fee. We charge 50% of the service or package price for late cancellations and the full amount for no-shows. We require a credit card at the time of booking to secure your appointment.
For wedding parties, cancellations made within one week of the event may result in the loss of your deposit or an additional fee.
CHILD SAFETY POLICY
To help us maintain a safe and relaxing environment, we welcome children in the salon and spa when they are receiving a service. For safety and insurance purposes, children under 12 may not accompany guests during appointments. Because we do not have childcare facilities and cannot safely supervise children during services, please make childcare arrangements before your visit. We appreciate your understanding and your help in preserving a relaxing experience for all our guests.
To help us maintain a safe and relaxing environment, we welcome children in the salon and spa when they are receiving a service. For safety and insurance purposes, children under 12 may not accompany guests during appointments. Because we do not have childcare facilities and cannot safely supervise children during services, please make childcare arrangements before your visit. We appreciate your understanding and your help in preserving a relaxing experience for all our guests.
CONFIRMATION CALLS
As a courtesy, we send appointment reminders before your visit. If you prefer not to receive reminders, please keep track of your scheduled appointment dates and times.
As a courtesy, we send appointment reminders before your visit. If you prefer not to receive reminders, please keep track of your scheduled appointment dates and times.
CELL PHONES
Please silence your cell phone during your visit to help us maintain a peaceful, relaxing environment for all guests.
Please silence your cell phone during your visit to help us maintain a peaceful, relaxing environment for all guests.
RETURNS & EXCHANGES
We do not offer cash refunds. You may return Aveda retail products purchased at Larkspur within 60 days for store credit or exchange them for another product. All Smashbox and Teleties products and Vomor extensions are final sale and do not qualify for returns or exchanges.
We do not offer cash refunds. You may return Aveda retail products purchased at Larkspur within 60 days for store credit or exchange them for another product. All Smashbox and Teleties products and Vomor extensions are final sale and do not qualify for returns or exchanges.
We do not provide refunds for services. If your service does not meet the expectations established during your consultation, please contact us within 48 hours. We will schedule a follow-up consultation to discuss your concerns and determine how we can best address them.
GRATUITY
Service prices do not include gratuity, except for group reservations. If you would like to recognize outstanding service, you may provide gratuity by cash, personal check, or Venmo. We cannot add gratuity to credit card payments.
Service prices do not include gratuity, except for group reservations. If you would like to recognize outstanding service, you may provide gratuity by cash, personal check, or Venmo. We cannot add gratuity to credit card payments.
SPA COMFORT
Your comfort and privacy are important to us. Some spa treatments require the removal of clothing; however, you may wear undergarments if you prefer. Our therapists follow careful draping procedures throughout your treatment to protect your privacy and comfort. Please let your therapist know at any time if you experience discomfort or need an adjustment. We provide a robe and slippers for your convenience.
Your comfort and privacy are important to us. Some spa treatments require the removal of clothing; however, you may wear undergarments if you prefer. Our therapists follow careful draping procedures throughout your treatment to protect your privacy and comfort. Please let your therapist know at any time if you experience discomfort or need an adjustment. We provide a robe and slippers for your convenience.
PERSONAL POSSESSIONS
Spa guests may use our lockers during their visit. We recommend leaving valuables at home, as Larkspur cannot assume responsibility for lost or damaged personal items. Please wear the robe and slippers we provide during your spa service. If you prefer not to change, you assume responsibility for any damage to your clothing.
Spa guests may use our lockers during their visit. We recommend leaving valuables at home, as Larkspur cannot assume responsibility for lost or damaged personal items. Please wear the robe and slippers we provide during your spa service. If you prefer not to change, you assume responsibility for any damage to your clothing.
GIFT CARDS & CERTIFICATES
Purchase Larkspur gift cards and certificates in any dollar amount and use them toward salon and spa services or retail products. Gift cards and certificates cannot be redeemed for cash or gratuity and are non-refundable. We cannot replace the value of lost, damaged, or altered gift cards or certificates, or those used without your permission. Please present your gift card or certificate at the time of service. All Larkspur gift cards and certificates expire one year from the purchase date. We accept only Larkspur-issued gift cards and certificates and do not accept Aveda or third-party gift cards.
Purchase Larkspur gift cards and certificates in any dollar amount and use them toward salon and spa services or retail products. Gift cards and certificates cannot be redeemed for cash or gratuity and are non-refundable. We cannot replace the value of lost, damaged, or altered gift cards or certificates, or those used without your permission. Please present your gift card or certificate at the time of service. All Larkspur gift cards and certificates expire one year from the purchase date. We accept only Larkspur-issued gift cards and certificates and do not accept Aveda or third-party gift cards.