Policies

15 % OFF MULTI-SERVICE DISCOUNT
When you schedule 3 or more services in one day, you will receive 15% off each service. Please note that hair cutting + coloring is considered to be ONE (hair) service, brow + lip + chin hair removal is considered to be ONE (waxing) service. A massage, facial, body scrub/wrap, manicure, or pedicure are each considered to be ONE (spa) service. Booking a massage, a manicure, and a haircut and color would be considered 3 services and therefore eligible for discount; booking three areas to be waxed or a haircut + color and lip wax would not be eligible. If you have any questions when booking appointments, please feel free to ask the Guest Services Coordinator if your services qualify for the multi-service discount. Upon scheduling multiple services a credit card will be required.

CHECK-IN
We suggest you arrive 15 minutes prior to your appointment to check in. Should you arrive late, your appointment may be cancelled or shortened to allow the service provider to be on time for his/her next client.

CANCELLATIONS AND NO-SHOWS
To avoid charges, please honor our 24-hour advance notice cancellation policy for single treatments. Late cancellations will be subject to a fee equal to 50% of the service or package price. No-shows will be charged the full amount.

CHILD SAFETY POLICY
Children are only permitted in the salon and spa when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, however we cannot assure their safety in a salon spa environment. Additionally, we do not want to compromise the relaxation of our clients.

CONFIRMATION CALLS
As a courtesy, we try to call and confirm your appointments a business day prior in advance. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times.

CELL PHONES
We hope to offer each guest the chance to relax in a tranquil setting. While in the spa, we would appreciate you turning off your cell phone/pager.

RETURNS
No cash refunds will be offered. Our retail return policy allows you to return any item for store credit or as an exchange toward another product. We do not give refunds for services rendered.  If any service does not meet your expectation based on the consultation with your service provider, we will bring you in for another consultation and correct any issue. Any dissatisfaction needs to be brought to our attention within 48 hours of the appointment to schedule a complimentary correction.

GRATUITY
Prices do not include gratuity except for group reservations. In appreciation for outstanding services, cash or check gratuities may be given at your discretion. Please be aware that gratuities cannot be added to a credit card payment.

SPA COMFORT
Respect for your privacy is our primary concern. Some spa treatments require the removal of clothing. Undergarments may be worn if preferred. Careful draping procedures are followed at all times, and we encourage you to communicate any discomfort to your therapist. For your convenience, a robe and slippers will be provided.

PERSONAL POSSESSIONS
If you are receiving a spa service, lockers are provided. However, we request that you leave valuables at home. We cannot be responsible for loss or damage to personal articles. We suggest you wear our provided robes when receiving any service. If you choose not to change, we will not be responsible for any damage to clothing.

GIFT CERTIFICATES
Gift Certificates can be purchased in any dollar amount and may be used in the salon or spa for any services or retail purchase. Gift Certificates cannot be redeemed for cash or gratuity. Gift Certificates are non-refundable. The value of a Gift Certificate will not be replaced if lost, stolen, destroyed, altered or used without your permission. Gift Certificates must be presented at time of service. Gift Certificates should be used within one year of purchase date.